Refund policy

If you purchase Seel Return Assurance for eligible items in your order, you can learn more about the Seel Return Assurance policy here.  If you do not purchase Seel Return Assurance along with your order, the order is subject to the standard return policy.

Refunds, Returns, & Exchanges

Unfortunately, due to the low-cost nature of our handmade products, once an order has shipped, we are unable to offer refunds or returns, unless Seel Return Assurance is purchased. All sales are final and we reserve the right to refuse any returns at any time.

You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund for eligible items. If Seel Return Assurance is not purchased for eligible items in your order, then your order is subject to the standard return policy. You can learn more about Seel Return Assurance and the Seel Return Assurance policy and return process here.  You must follow these instructions to qualify if you purchase Seel Return Assurance for eligible items.

If your tracking information is marked ‘delivered’ and you still have not received your package, please contact usps with your tracking information. If it has been verified that it has been delivered, please check with a neighbor or building manager. If the item is still lost, a claim will need to be filed with usps. Asianbobagirl will not be responsible for lost items that are marked ‘delivered’.

Damages and issues

Every order leaves our studio carefully packaged and sealed, and the carrier is responsible for merchandise while in transit. If you notice upon delivery that the candles are damaged, do not accept the package from the carrier. Otherwise please take photos of the box / packaging and damaged goods so that we can file a claim with the carrier. Notify us within 3 days of delivery and send us the photos. Upon review of the photos, we will replace the damaged items.